This Privacy Policy describes how Jyotsu Enterprise (“we”, “our”, “us”) collects, uses, stores, and protects your information when you visit or make a purchase from our website or interact with our services.
By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to provide better services and ensure a smooth customer experience.
a. Information You Provide
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Artwork, logos, images, or text submitted for customization
You are responsible for ensuring that all information provided is accurate and up to date.
b. Payment Information
When you make a purchase, payment details are processed securely through third-party payment gateways.
We do not store your complete payment information such as card numbers or CVV details. Payment processing is handled by secure providers (e.g., Razorpay or equivalent platforms).
c. Automatically Collected Information
When you use our website, we may automatically collect certain technical data, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Location (approximate, based on IP)
- Referral sources
This data helps us improve website performance, security, and user experience.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To personalize and customize products as per your request
- To communicate order updates, shipping details, and support responses
- To improve our website, services, and customer experience
- To send promotional offers or updates (only where applicable)
- To comply with legal obligations and resolve disputes
3. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic and performance
You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Logistics partners (for order delivery)
- Payment gateways (for transaction processing)
- Service providers (for website hosting, analytics, or communication tools)
- Legal authorities, if required by law
All third parties are expected to handle your data securely and only for the intended purpose.
5. Data Retention
We retain your information only for as long as necessary to:
- Fulfill orders and provide services
- Maintain records for legal, tax, and accounting purposes
- Resolve disputes and enforce agreements
When no longer required, your data will be securely deleted or anonymized.
6. Data Security
We implement reasonable technical and organizational measures to protect your information.
However, please note:
- No online system is completely secure
- Data transmission over the internet is at your own risk
While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights & Choices
You have the right to:
- Access or update your personal information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
To exercise these rights, you can contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at: